Erik R.
Been working with John for several years now, he is very proactive and responsive. I would definitely recommend them
Graham W.
John Wallace with ProMax Insurance (and his team) are wonderful to work with. So happy to have found them as a trusted Ramsey financial service. I refer friends to them often with confidence, knowing they'll get right back to people with the best prices.
Rick I.
Update August 2025
Still with John Wallace and his team at Promax insurance for several years now. I’m a very satisfied customer. Thank you John and staff for all you do!
Original review
Awesome customer service from the very first phone call until finalizing the policy! John Wallace is friendly, knowledgeable and made the process of changing insurance companies painless. He searched to find me the best coverage at the most affordable price. He was so helpful in the process and kept me updated and motivated via email and by phone. John was recommended to me by my son and his fiancé, and I hope to pay it forward by recommending John to family and friends. I not only gained a new homeowner's insurance policy, which saved me a great deal of money, but also gained an insurance agent for life. Thank you John, I truly appreciate you!!!
Michael R.
John was amazing, professional and fast! Explained all details and options thoroughly. Made the entire process easy and quick setting up my Home & Auto. Highly recommended!!
Jean J.
We have used Promax Ins on and off for years. You can expect excellent, friendly and attentive customer service. They really do work hard for your business - and this is what sets them apart from the others in the area. My highest recommendation.
James B.
Extremely helpful and great communication through the whole process. Very kind people don’t go anywhere else!
Gary
Celina was so helpful and made doing business easy as pie! She's a real professional and always patient.
Quinton D.
Absolutely the best customer service.
Kathy W.
I have been with Promax Insurance for many years and I have always received A+ customer service from John Wallace and his people. Lori helped us this last time around and she was friendly, super quick to respond to my calls and emails. Dealing with my son's hit and run accident was a scary and new experience for my family and it was so nice to have the peace of mind that John and Lori were taking such great care of us.
Jazmin H.
I found John Wallace and his team through the Dave Ramsey network a few years ago. I started using this company for auto when I was given a thorough assessment of my coverage and got a good price for more coverage on my vehicles. Once I bought a home, I got home owners insurance through them as well and feel so grateful to have this team in my corner. I have called them numerous times for random insurance related questions, quotes and annual insurance pricing check ups. All the staff I’ve emailed with or talked to are highly professional, knowledgeable and courteous. I highly recommend this team.
Crystal H.
I have been with Promax for a very long time. I rarely need to call but when I do they are always Swift in answering questions. They even review the policies to make sure we are getting the coverage and discounts we should be from our insurance carrier. Lori at Promax did this for us and found thousands of dollars that had been over paid because of a glitch from the insurance. She fought hard on our behalf and I didn't even know it until she called with the good news. If I ever considered leaving I definitely won't ever again because they have my back. Thank you Lori. You're a saint!
Christina
Lori was extremely helpful, precise, and efficient.
Carla E.
Always a pleasure speaking to Celina, she always so helpful and friendly. So pleased with her customer service and the insurance coverage we have with Mercury, i most definitely recommend them to my friends and family.
Sharlene R.
Lori Kiddo was so diligent in her helping me with an issue. She went above and beyond. It's so nice to know that good customer service still exists! Thank you Lori!
Monteleone F.
I love dealing with ProMax Insurance Agency. John and Michelle are awesome. They are always super responsive and looking for ways to save me money. I fully recommend them.
Esmeralda F.
I have been with Promax for a few years now. The customer support is great they are always available to help I particularly have been getting helped by Celina Parnass for a while now. She is always willing to answer all my questions resolve any issue I have and is always quick to respond.Overall I am a very satisfied customer.
Phil L.
I needed to switch my auto and home policy because AAA went up and not down, even though I had zero claims. I've always compared everything myself and got tired of it. I ran across Promax Insurance and John Wallace and BAM!! It was so much easier than doing it myself. I saved time, money and didn't have to deal with all the comparison of data. Do yourself a favor, check out Promax Insurance and give John Wallace a call. He'll get you what you need and he's very knowledgeable and up front.
Brian J.
Insurance Agent John Wallace is extremely knowledgeable and professional. He's knows the best available program for needs.
Arriel
I was astounded with John Wallace's knowledge, customer service, and desire to truly help me. I have talked with many insurance agents (let alone many agents in general) and none have been as personable and helpful as John was. Being a recent college grad, entering the adult world has been nerve-wrecking. Yet after getting off the phone with him I felt both confident in the stage I am in as well as inspired to leave my own clients feeling the same way he left me. Definite blessing indeed!
Roopa S.
I made a rash decision to switch over to Mercury from my previous dealer due to lack of expereince they showed in dealing with a situation, I called Mr. John Wallace from goolge search who took time to go through my records and came up with best coverages and switched over immediately and served me with beyond and above call of duty. His work ethics coupled with commitment made us feel so lucky to be under his care for our auto and homes policies. I would highly recommend John to all friends and family.
Mark W.
If you are looking for a trustworthy, friendly, and knowledgeable insurance agency then Promax is for you. I have been a loyal customer for many years and have always had fast and honest interactions with their team. John and his team take the time to get to know you and provide the best options for your individual needs. Thank you Promax for all of your support over the years!
Brian
I've had several insurance companies over the years and Promax is by far the best one. They work with you and will find you several affordable options. John and his staff are very helpful and professional. They are proactive and responsive. Working with John is like working with family. You're dealing with a "mom and pop" company; not a large corporation. They care about your needs. Look no further, Promax is your go-to insurance agency.
Joseph Z.
My wife and I have had them for about 10 years. Always helpful, accommodating and friendly. Never had a bad experience with the Team.
C D.
I've been a happy customer of Promax Insurance Agency in Corona, CA for nearly 10 years. They have been my go to agency for all my insurance needs throughout that time. John and his team have excellent knowledge of the market and the available products. With their expertise, they continually help me in making the best insurance choices for me and my family. Their service is excellent. I highly recommend contacting them when you are considering your next insurance purchase.
Tanner K.
I love doing business with Promax. Always so friendly and helpful! Sam is great, always willing to answer any questions!!
Michael M.
Promax insurance agency saved me hundreds of dollars Thank you Nita for helping get auto insurance and to bundle with my home insurance The process was fast and easy I recommend Thanks again Nita
Warren L.
Nita is great, knowledgeable, and so pleasant to work with. She's patient and ready to assist however she can. We were able to find affordable rates for my insurance. I'm glad I found this agency!
Anthony
John Wallace was extremely patient with me and took the time to answer all of my questions—and I had a lot of them. Throughout the entire process, I always felt that he had my best interests in mind. I never felt rushed, pressured, or like I was being a nuisance.
One of the reasons I initially reached out to John was because he is a Ramsey Trusted insurance professional. After working with him, I can see why he earned that designation. He focused on educating me, helping me understand my options, and finding the coverage that best fit my needs rather than trying to sell me the most expensive policy.
Communication was excellent. Because of the nature of my job, I’m often unable to take phone calls and can only respond periodically throughout the day. John was incredibly accommodating, frequently communicating with me by text and making it easy to stay in touch. His follow-up was exceptional.
After my policy was written, the insurance company requested documentation showing who was at fault in a couple of previous accidents. I had no idea where to begin, but once again, John stepped in to help. He explained exactly what documents I needed to obtain from my previous insurer and guided me through the process. He even followed up with the new insurance company on my behalf and called me back to confirm they had received everything. That level of service went far beyond what I expected, and I truly appreciated his help during what was already a stressful situation.
Most importantly, John provided me with a fair and competitive quote. After comparing my options, I ultimately purchased a policy through him that another agent had quoted at nearly twice the price—for the exact same carrier, coverage, and policy.
John is honest, knowledgeable, responsive, and genuinely cares about his clients. He helped me understand my insurance coverage and options better than any broker I have worked with in the past. If you're looking for a Ramsey Trusted professional who puts his clients first, I highly recommend John Wallace.
Susan M.
This is an independent agency. So, NO $200+ Broker Fees like at other places! More personalized services here! We just had the greatest experience speaking with John Wallace about possibly changing policies. He's so accommodating, professional, and right 'on top' of every possible new carrier that may be a good option. (As well as those that are not.) I strongly recommend John Wallace to everyone looking for new insurance, or changing existing insurance. They have a wide variety of insurance products they can offer you. Great company!! 👍
Gary S.
Nita @did an absolutely fantastic job with my homeowners policy. She’s not only saved me a good chunk of money but also handled it extremely quick and professionally. I would definitely recommend them. They are an excellent company.
Lisa B.
I was hesitant to switch insurance companies because I was concerned about their service, though the cost was cheaper. Not only did John provide me with excellent service and insurance at a much more affordable price, I got more coverage, and I added Umbrella insurance-all at a lower monthly rate. The proof of the company's value was on full display when my car was stolen while I was on vacation miles away from home. Each agent was quick, responsive, and communicated thoroughly every step of the rough road! My car was reported stolen on July 17th, and I had money deposited in my account on July 31st. Amazing team work.
